Softtech Intelligence Platform allows your organization to manage an AI customer representative within your data center. Using Maistro, which can easily integrate with your internal document systems and business services, you can utilize both commercial cloud-based LLMs and open-source internal LLMs, and monitor the performance of your customer service assistants. Galaksiya supports the development of this product with expert engineers and an architectural perspective.
About the Client or Partner
Our partner Softtech is supported in developing its Softtech Intelligence Platform product. Since 2006, Softtech has provided innovation-focused products and services designed to save customers time. The Softtech Intelligence Platform is utilized by industry-leading companies such as İş Bankası, Aydem, and Sabiha Gökçen.
https://www.softtechintelligence.com/
Project Scope and Objectives
The goal is to simplify the development of generative AI-based assistants and make them easily deployable across various customer channels, including web, mobile, WhatsApp, and others. Key features include seamless integration with corporate security infrastructures and data privacy.
Challenges
Large Language Models (LLMs) can only deliver effective AI solutions through an agentic perspective. Maistro focuses on providing effective assistants (agents) for your customers through efficient knowledge base management and memory management.
Implemented Solution
The core technological approaches used by Maistro include anonymization of personal data shared with cloud LLMs, user interfaces and automated support systems to manage assistant interactions and feedback for continuous learning, a cloud-native infrastructure allowing assistant updates without the need for version releases, OAuth2-based mobile application integrations, customizable web chat windows, and asynchronous messaging integration with platforms like WhatsApp.
Success Metrics
90% Resolution Rate: Resolving 90% of incoming requests significantly increases satisfaction for both customers and employees.
Aydem Enerji significantly increased its operational capacity during peak periods through a Softtech Intelligence Platform-based AI assistant, resulting in noticeable improvements in customer satisfaction.
Added Value
Rapid deployment of a practical generative AI assistant to the market was achieved. The Maistro platform accelerates business processes by quickly implementing a secure, customizable, and unified generative AI assistant capable of handling customer inquiries from multiple communication channels. Consequently, companies experience tangible improvements in operational efficiency and customer satisfaction.
Overall Evaluation
Galaksiya is proud to play a critical role in the generative AI transformation pioneered by Softtech’s visionary approach and looks forward to continuously developing and strengthening this collaboration.